Privacy Policy

1. Introduction

Eagle Cleaning Services (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (https://eaglecleaningfl.com/) or opt in to receive SMS communications from us.

By using our services, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Phone number
• Email address
• Service address
• Appointment details

Automatically Collected Information

• IP address
• Browser type
• Device information
• Website usage data

3. How We Use Your Information

We use your information to:

• Schedule and manage cleaning services
• Send appointment confirmations and reminders
• Provide customer support
• Send service updates and notifications
• Improve our services and customer experience

The company already uses automated reminders (email and SMS) as part of its service workflow.

4. SMS / A2P Messaging Privacy

If you opt in to receive SMS messages:

• You will receive messages related to appointments, scheduling, and service updates
• Message frequency may vary based on your interaction with our services
• Message and data rates may apply

Important:

• Your mobile information will not be shared, sold, or rented to third parties for marketing purposes
• We only use your phone number for service-related communication

5. Information Sharing

We do not sell or trade your personal information.

We may share your information only in the following cases:

• With service providers that help operate our business (e.g., scheduling or payment platforms)
• When required by law or legal process
• To protect our rights, safety, or property

6. Data Security

We implement reasonable security measures to protect your personal information.

For example:

• Secure systems for storing customer data
• Limited access to authorized personnel only

However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your information only as long as necessary to:

• Provide services
• Meet legal and regulatory requirements
• Resolve disputes

8. Your Rights & Choices

You have the right to:

• Request access to your personal data
• Request correction or deletion of your data
• Opt out of marketing communications

SMS Opt-Out

You can opt out of SMS messages at any time by replying:

STOP

You may also reply HELP for assistance.

9. Cookies & Tracking

Our website may use cookies and similar technologies to:

• Improve user experience
• Analyze website traffic
• Customize content

You can disable cookies through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.

11. Children’s Privacy

Our services are not directed to individuals under 13 years of age.
We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

13. Contact Information

If you have any questions about this Privacy Policy, please contact us:

• Phone: (850) 812-9600
• Email: contact@eaglecleaningfl.com
• Website: https://eaglecleaningfl.com/