Thank you for choosing Eagle Cleaning Services to provide such important service for you and your family! Below are the guidelines we ask our clients to abide by. These guidelines have been put in place in order to provide a safe environment for our technicians and set clear expectations with our clients so that we can continue to make your home sparkle for years to come! Please review before your first cleaning and let us know if you have any questions!

Office phone number: (850)812-9600 Office email: contact@eaglecleaningfl.com Office Hours:  08:00am-5:00pm. Communication with our office: For any communication such as special requests, cancellations, rescheduling, etc, please call or email our office MONDAY to FRIDAY during OUR OFFICE HOURS. Messages must be received by our office during our business hours.

Holidays and weather: Eagle Cleaning Services, will be closed on the following holidays: New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day. If weather conditions prevent us from traveling, we may reschedule a cleaning.

Time of Service: Schedules are set approximately, not at an exact time. It is very difficult to commit to an exact arrival time (apart from first thing in the morning) because of our ever changing schedule and the fact that we don’t finish cleaning each home at an exact time. We will give an AM and PM, and if possible an approximate time. We service homes between the hours of 8:00 a.m. and 4:00 p.m. and will strive to be at your home within an hour window of the estimated time given to you.

How to prepare for your cleaning: We are thrilled to come clean for you and want to be able to leave your house sparkling. In order for us to be able to provide the highest quality cleaning possible, we would just ask for you to do a couple things to prepare for our arrival. Please put away anything that would inhibit us from cleaning certain areas, such as loose papers, dog toys, children’s toys, etc. Please make sure all dirty dishes are put away so that we are able to thoroughly clean your kitchen. In addition, make sure vacuum is accessible and anything of a sensitive nature is put away.

Technology: Eagle’s Cleaning Services utilizes technology to its fullest to provide an even smoother customer experience! You will receive an automated reminder email three days prior to service as well as a reminder text the day before. You may respond to the email, however the automated text messages are only one way. You do have the option to opt out of these. You may also receive a follow up survey for the cleanings in your email.  Our cleaning techs clock in and out from our scheduling app on their phones and GPS coordinates are registered at time of input. This is to make sure they have arrived and left safely. 

Entry to your home: We are a keyless company. We offer 3 entry options to choose from:

1. The client may opt to be home to allow access to their home the day of the service. Please prepare for your cleaner to arrive. Our time starts when we arrive to clean. If we wait for someone to unlock the door, there will be less time to clean the house. The team is allowed to wait 15 minutes only.If no one is home or our cleaners are turned away for any reason you will be charged half the service price for that day.
   
   
2. The client provides a garage door opener or code to gain access to the home. In the event the code given is not correct and cleaners cannot gain access to the home the client is responsible for the lock out and a cancellation fee of half the price of that day’s service will be charged to your credit card on file.
   
   
3. The client can purchase a lock box to place a key inside and provide Eagle’s Cleaning Services with the pass code.

In the event if for any reason the key is not in the lockbox or the code does not work when the cleaners arrive to clean the home; the client is responsible for the lock out and a cancellation fee of half the price of that day’s service will be charged to your credit card on file.

Note: In the event the client chooses to leave a door unlocked, or place a key under a mat or any other unsecured place for the cleaners to gain entry into the home, Eagle’s Cleaning Services will not be held liable for any damages or theft to the client’s home. 

Home alarm systems: Eagle’s Cleaning Services will not be liable for any false alarm charges due to code changes not brought to their attention before servicing the home.

Cancellation, lock-out, and reschedule: In the event that you reschedule, skip, add or cancel your service, we ask that you give a (72) hour notice. Without a (72) hours notice you will be charged 50% of your cleaning. Cancellations on the same-day of service for any reason will be charged 100% the rate of service. All cancellations must be made through our office. 

Note: Canceling or rescheduling a visit does not change any other FUTURE dates on your recurring/visits. All cancellations will also cause the rate for your next cleaning to increase to the next level [example – if you are serviced weekly and you skip a service, you will have to pay the bi-weekly rate for your next cleaning, if you are serviced bi-weekly and you skip a service you will pay the monthly rate for your next cleaning.

Before & after pictures: Eagle Cleaning Services reserves the right to take before & after pictures of our job. Please be  aware: Our team does take before & after photos of their work. Rest assured our technicians will never take pictures of your personal identification information,  or anything that would be personally identifiable. The photos get dumped into one secure folder and are anonymous (not attached to customer name or address).

Specifications: Please refer to the purchased service list to ensure you understand exactly which areas in your home will be cleaned. If an area isn’t listed, you must discuss “special requests” with the phone estimator 48 hours before service commences, as there may be a price adjustment. The frequency you choose for the recurring ones will be charge per job frequency plan. In the case you don’t request such services at the time of scheduling, we will not be able to execute the extra work. Go to www.eaglecleaningfl.com and click on “Services” (colocar o backlink) for a complete list.

Quote: Prices are based on your accurate assessment of the condition of your home and details. If we find the condition is not consistent with your description, we will call you and ask for a price adjustment. If we cannot reach you, and you have not pre-approved additional price, we will only stay the amount you paid for recurring service and the quality will be compromised.

Special project, Add-ons, and trades: Anything outside of agreed basic job order will be considered special project or add-on/trade (such as skip an area and do another one), or a unusual circumstance (construction, etc), due to extra dirtiness will incur additional charge and will be added to your flat rate. 

All add-on and trades MUST BE processed through the office. Technicians are not authorized to deviate from the work order without prior approval from management. Clients must call the office in advance to make necessary arrangements. Additional fee for such services will apply. The fee for special projects will be quoted and charged accordingly to the requested service.

Non-Solicitation of employees: When a client enters into an agreement for services with Eagle’s Cleaning Services the client understands that they will pay a [$2,500] training fee to Eagle’s Cleaning Services if they engage in a working relationship directly with any employee of Eagle’s Cleaning Services during the course of service other than through Eagle’s Cleaning Services.

Collectibles and decorative items: If you would like us to clean your specialty items and fragile objects, we reserve the right to be free from any responsibility. Client MUST WAIVE any and all responsibilities for replacement of an item that is worth more than $100.00 (one hundred US dollars). Breakage of any item will be evaluated, and/ or repair replacement will be arranged upon determination of responsibility. WE DO NOT REIMBURSE MONIES.  

Products and equipment: Our Technicians bring the tools under the EPA’s requirements, and excellent eco-friendly products needed to thoroughly clean your home. You won’t provide anything for the cleaning. If you would like something we normally don’t use, in this case, you must supply the product and MDS sheets (OSHA) as well as be responsible for your own equipment maintenance/repair and replacements. 

Vacuum Use Liability Waiver: In order to prevent cross contamination and avoid transferring pet dander into a home with allergies, Eagle’s Cleaning Services prefers to use the client’s vacuum. If the client does not own a suitable vacuum, our cleaning techs can use their backup Shark vacuum. We train our employees to use care when using our customer’s vacuum cleaner. But we also understand that belts break, cords break, bags don’t get emptied, and sometimes they just stop working for no apparent reason.

We will perform a 5 point check on your vacuum cleaner before each use:

We will check the bag for replacement

We will check the cord for cuts

We will check the belt for cuts

We will check the filter for replacement

We will check the condition of the shell of the vacuum

This is important because if the vacuum cleaner is not in working order when we arrive to clean your home we will not be able to perform any vacuuming of carpet and hard floor surfaces.

Therefore, Eagle’s Cleaning Services will not be held liable for any repairs to the vacuum cleaner.

However, if Eagle’s Cleaning Services damages the customer’s vacuum while using it due to misuse (not including items that will wear out or are in need of ongoing maintenance), we will repair or replace the customer’s vacuum cleaner. 

Prior and during cleanings: Dirty dishes, out of place stuff and clothes, shoes, etc. must be put away before techs arrive. Those are considered extra work and will only be done upon request. Any item out of place will be left where it was found. Your house needs to be organized on cleaning day, as our focus is cleaning. 

Note: If beds are not included in the estimate, you will have to make them. Cleaning techs will not be responsible for organizing and/or straightening beds and your home. If the beds are included in the estimate, the clean sheet set needs to be on or next the bed on the cleaning day and provide instructions on where to put the dirty ones. The technicians are not authorized to wash, dry, and use the same set unless it is pre-established.

Working in the home: The cleaning techs need to be able to work without distractions. Every effort is made for the cleaners to work safely, whatever we cannot assume liability for the safety of others while cleaning your home. This includes children and pets. In the event the cleaners are not able to work without distractions that affect their ability to work at their normal speed, Eagle’s Cleaning Services reserves the right to charge for their extra time spent in the client’s home. 

Safety: Our number one concern is for the safety of our clients and our cleaning technicians. Eagle’s Cleaning is fully insured (liability & workers comp) and bonded, our techs cannot move any piece of furniture weighing more than 30 Lbs and/or climb over a 6 feet tall (two step) ladder. Any heavy or large furniture must be moved away from the walls in order to clean behind them and put the furniture back by the client. Our cleaning techs will not move heavy furniture, in order to prevent damage and remain safe.

Work Environment: We cannot clean your home if any of problems below are present– House temperature is below 65* F or above 75* F degrees. Dangerous pets are loose during cleanings. Any potential biohazard situations. There is an ongoing construction project. 

“We are a pet-friendly company. We work around pets every day and we love them! They’re welcome to greet us at the door to ensure our technicians’ safety! However, if your pets are not friendly toward strangers, we recommend boarding them for the day of the cleaning. Therefore, if you have special concerns that fall outside the duties of cleaning, we will not be held responsible for any damages or liability that result from your pets’ actions”. 

If for any reason a cleaning tech of Eagle’s Cleaning Services feels that their personal safety is in danger enough to leave the job site due to actions by the client, client’s guests or animals, the client will be liable for the full cost of the service.

BIOHAZARD: Our cleaning technicians’ safety and health is of the utmost importance to us, so we ask for you to let us know if there are any potential biohazard situations. These can include mold, rodent or bug infestations of any kind, or human or pet urination or feces. Someone has a contagious health problem. You will be charged the full rate of cleaning. Follow-up service cannot be performed until documentation is presented showing the situation has been resolved. 

Should any member of your household require the use of syringes, please ensure that they are disposed of safely. Any secure container like a coffee can could be used to store used syringes prior to final disposal. Any unexpected stab/puncture by an insecure needle can pose serious health concerns to our staff. Please dispose of bodily fluid hygiene products appropriately. Please wrap up in paper tissues and toss in a lined canister for easy disposal. 

We wear gloves to protect ourselves, but we will not pick up any biohazard materials left lying around, this includes but not limited to human/animal feces or urine, blood-stained items or anything else potentially dangerous to the safety of our staff. Our technicians cannot touch or pick up pet feces, including emptying or moving litter boxes. 

Close-door policy: We always want to ensure you are beyond satisfied with our services we are professionally trained and certified to provide to customers like you. We also want to respect our client’s privacy, so each cleaner technician is trained to abide by our closed-door policy. Our closed-door policy states that ANY door, or drawer that is closed upon arrival will remain closed. If you have a specific door that needs to be opened to clean behind but is left shut for a specific reason, please make us aware. We will document on your file which doors are left shut and can be opened to clean behind.

Breakage: It can happen when you least expect it! Eagle’s Cleaning Services can assume no liability for damage due to pictures not hung securely, items with unstable bases, floating shelves, items not secured properly, etc. 

Curio cabinets, figurines, glassware and items of extreme value or sentimental value should be cleaned by the client. If an item is broken by one of our cleaning techs; Eagle’s Cleaning Services will pay up to $100 per item or replacement cost when value is verifiable. The client needs to save the broken item for Eagle’s Cleaning Services to inspect.

Damage: Before our arrival, notify us if there are any items subject to falling down or not in good shape. We are not responsible for appliances, blinds, surfaces, light fixtures, home furniture breaking while we are doing the cleaning. Our cleaners are well trained to work at your home or office, we won’t clean areas that need maintenance or replacement or that look dangerous to reach. You should point out any damage to surfaces during walkthrough and before service begins. Eagle’s Cleaning Services is sometimes called in to correct damage that was already there or that another cleaning company was responsible for. In this case we may require that the client sign off on a pre-existing surface damage waiver.

In areas of the home with extreme clutter Eagle’s Cleaning Services reserves the right to skip those areas in order to avoid damaging items or injuring the cleaning techs. Surfaces such as hardwood floors and natural stone should be in good condition and ready to clean without causing harm to the surfaces when using a neutral pH cleaner.

Recurring Cleaning Fee: Your home will be estimated at a flat rate according to your requested frequency of service. Any time the frequency changes, and/or extra time is necessary due to any special project, the house is extraordinarily dirty, your cleaning fee will also change, and you will be automatically charged any additional fee on your credit card. 

Price increases: Eagle Cleaning Services reserves the right to reevaluate cleaning fees at any time and make any adjustments necessary to cleaning fees. Cleaning fees will be revised and if necessary, will be adjusted once yearly.

Payment: Eagle’s Cleaning Services a “no pay/no clean” policy. The payment is due in full the day of the service. The cleaning technicians do not handle any form of payment. Eagle Cleaning requires a credit or debit card on file at the time of booking.

For first time cleaning, your card will be charged half the service price before arrival, and the remainder after service is complete due to the fact that your first time cleaning price is an estimate and cannot be confirmed until about halfway through service.

We are a paperless company. You will fill the Credit/Debit Card Authorization for E-AutoPay form we send you by email. Your card will be charged the morning of your cleaning before service. If the card is declined, payment information must be updated with our office before service will be performed. In addition, a cancellation fee equal to half the service cost will be added if information is not updated the same day resulting in canceled service. 

Collections: Nonpayment, or declined credit cards may result in additional fees associated with collection. Your credit card number is retained in the Square up billing platform as back-up payment should your account become delinquent for non-disputed services. 

Tipping: Our Technicians work on a commission model and receive a large portion of the service charge. There is no expectation of additional gratuity, however, if you feel additional gratuity is warranted, your cleaning tech assigned retains 100% of everything added! Also,  it is always appreciated. Thank you in advance if you choose to do so.

Quality Control: Eagle’s Cleaning Services needs your feedback! You will receive a quick, one question survey after each cleaning asking you to rate our service. These surveys are very valuable to us and give us a way to address any training opportunities as well as recognize our rockstar employees based on client feedback. Please expect random quality checks to happen on your home by a quality control manager to make sure you are receiving consistently fantastic service! All quality checks take place during the final phase of cleaning. 

Our guarantee: Report any concerns to our office at (850) 812-9600 or at contact@eaglecleaningfl.com within 24 hours after the service via call (voicemail and sms included), email, or chat. Our work is guaranteed. Your satisfaction is our #1 Priority!

Any of these contact forms will be used as a basis for the timestamp of the incident report. We will review your concern, and once the fault is in our cleaning services, we will send a Tech to clean the area so long as it is in the original cleaning request/part of the included services paid for. 

Satisfaction is usually highly subjective. Because of the subjective nature of cleaning, refunds is not an option for this situation, especially for businesses like ours. Having used time, workforce, supplies, gas expenses, and other expendable resources, we do not offer refunds. We provide a solution to this by redoing the services. We will return and re-clean the area(s) of concern at no cost to you. If you do not want us to go back and clean, there is no refund to be given, as going back to clean your concerned areas is the only solution we can provide. 

Please allow for some dust resettlement after we leave, we try to limit the dust in the air but cannot prevent this entirely. We don’t do any type of biological/biohazard cleaning.