A. Privacy Policy Requirements

The following four items must be included in your Privacy Policy section:

A company’s privacy policy must clearly state how customer information is collected, utilized, and shared.

The Privacy Policy must be easy to find and linked to from all pages (typically in the footer or header).

The policy must be on a single dedicated page or a single pop-up window.

The sharing section must explicitly include the following statement:

“Mobile Opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.”

B. Required SMS Opt-In Language

If you are using a contact form to collect consent, you must incorporate an optional checkbox with this exact statement, customized with your company details and use case:

“By checking this box, you agree to receive SMS messages from Eagle Cleaning, related to [Your SMS Use Case, e.g., appointment reminders and billing updates]. You may reply STOP to opt out at any time. Reply HELP to [Your Phone Number] for assistance. Messages and data rates may apply. Message frequency will vary. Learn more on our privacy policy page and Terms & Conditions.”

C. SMS Terms & Conditions

Your Terms & Conditions must include a dedicated SMS section covering the following eight points:

1. SMS Consent Communication

“The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.”

2. Types of SMS Communications

If you have consented to receive text messages from [Company Name], you may receive messages related to the following specific examples:

Appointment reminders

Follow-up messages

Example: “Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from (Brand Name) at any time.”

3. Message Frequency

Example: “Message frequency may vary. You may receive up to [X] SMS messages per week regarding your appointments or account status.”

4. Potential Fees for SMS Messaging

“Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.”

5. Opt-In Method

You may opt in to receive SMS messages from us in the following ways.

Verbally, during a conversation.

By submitting an online form.

By filling out a paper form.

6. Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help:

Help: If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at here

8. Standard Messaging Disclosures:

Message and data rates may apply.

You can opt out at any time by texting “STOP.”

For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.

Message frequency may vary.